Terms and conditions
In compliance with the provisions of (i) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, (ii) Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, (iii) Law 34/2002 of 11 July on Information Society and Electronic Commerce Services, and any other applicable regulations regarding Data Protection, we provide you with extended information in these Terms and Conditions, which, among other matters, regulate our Privacy Policy.
Data Controller of your personal data
Identity: SOLUBLE STUDIO, S.L. (hereinafter "SOLUBLE STUDIO, S.L.", "SOLUBLE STUDIO", "us", "we" or "our")
Postal Address: Calle Vizcaya, nº3, 3B (Madrid) (Spain)
Email: hello@solublestudio.com
1. INTRODUCTION
These Terms and Conditions regulate the use of the internet portal service https://solublestudio.com/ and its subdomains (hereinafter "the Portal") that SOLUBLE STUDIO, S.L. (hereinafter "SOLUBLE STUDIO", "us", "we" or "our") makes available to Internet users. These Terms and Conditions (which may be modified from time to time by SOLUBLE STUDIO) apply to all services available on-line, through any mobile device, by email or by phone.
By accessing, browsing and using our Portal, the SOLUBLE STUDIO client agrees to have read, understood and agreed with the Terms and Conditions shown below (including the section on privacy). Use of the Portal implies the status of User of the Portal (hereinafter the "User") and implies full acceptance without reservation of each and every provision included in these Terms and Conditions in the version published by SOLUBLE STUDIO at the very moment the Client accesses the Portal. Consequently, the User must read these Terms and Conditions each time they intend to use the Portal, because both the Portal itself and these Terms and Conditions may be modified by SOLUBLE STUDIO.
These pages, their content, structure and infrastructure belong to and are managed and supplied by SOLUBLE STUDIO. They may only be used in accordance with the Terms and Conditions specified below.
2. CODE OF CONDUCT FOR USERS OF THE PORTAL
The Portal is consultative in nature. Participation in the Portal will therefore be free. Users of the Portal undertake to use the Portal Services (hereinafter "the Services") in accordance with the law, these Terms and Conditions, as well as generally accepted morality and good customs and public order.
SOLUBLE STUDIO assumes no responsibility for any material or content that is expressed or made available to third parties on the Portal. Therefore, the User will be solely responsible for any infringements they may incur or for damages they may cause to third parties through improper and illegitimate use of this Portal.
SOLUBLE STUDIO is not responsible for the contents, products or services that may be viewed through electronic links, directly or indirectly, through this Portal. These links do not represent any kind of relationship between SOLUBLE STUDIO and the individuals or entities that own the pages they give access to.
3. INTELLECTUAL AND INDUSTRIAL PROPERTY
All contents of the Portal (texts, photographs, images, software, source codes, etc.) are the intellectual property of SOLUBLE STUDIO and/or third parties and may not be reproduced, transmitted, copied, distributed, manipulated or used in any way and for any purpose, without the prior written authorization of SOLUBLE STUDIO, keeping the "copyright" intact at all times and any other indicator of the intellectual property of the materials or contents. Any use or modification of the contents of the Portal for any purpose other than that authorized in these Terms and Conditions will be considered a violation of international "copyright" laws, which protect copyright.
Trademarks, trade names or distinctive signs are owned by SOLUBLE STUDIO or third parties, and access to the Portal cannot be understood as granting any right over the aforementioned trademarks, trade names and/or distinctive signs.
To the extent you wish to use (in whole or in part) our content (translated or not) or are the owner of any intellectual property right in our Portal or any content (translated or not), you hereby transfer and assign all intellectual property rights to SOLUBLE STUDIO. Any improper use or any of the actions or behaviors mentioned above will constitute an infringement of our intellectual property rights (including copyright and database rights).
4. PRIVACY POLICY
4.1. What type of personal information does SOLUBLE STUDIO use?
Each time you visit our Portal, we may collect certain information such as the browser you use and information about your computer's operating system, browser version, language settings and the pages that have been shown to you. If you are using a mobile device, we may also collect data that identifies your device, such as the operating system version and language settings. When you use a Service offered through our Portal, our system records the means you used and from which web pages you accessed it.
4.2. Why does SOLUBLE STUDIO collect, use and share your personal data?
- Customer service: we offer customer service (i) through the email hello@solublestudio.com.
- Marketing actions: we may also use your data to carry out marketing actions, as permitted by the applicable legislation in force.
In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as any other applicable regulations regarding Data Protection, your personal data will be incorporated and processed in the files of SOLUBLE STUDIO, in order to provide and offer our services, by providing the email address or other personal data, a necessary requirement for subscribing to the newsletter.
Users will give their express permission, through the means established on the Portal, for such addresses to be processed and also used to send commercial communications promoting or advertising the services and products offered by SOLUBLE STUDIO.
What are the User's rights when providing personal data?
The User has the right to obtain confirmation as to whether SOLUBLE STUDIO is processing personal data concerning them, as well as to access their personal data, request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Under certain circumstances, the User may request the limitation of the processing of their data, in which case it will only be kept for the exercise or defense of claims.
Under certain circumstances and for reasons related to their particular situation, the User may object to the processing of their data. SOLUBLE STUDIO will cease processing the data, except for legal reasons or the exercise or defense of possible claims.
The User may exercise the right to the portability of their data, in a structured, commonly used and machine-readable format, and to transmit it to another data controller. Such action could involve a reasonable fee to be paid by the User, depending on the administrative costs incurred in fulfilling the request, in accordance with regulations.
The User may raise any questions they consider regarding this Policy and exercise their rights under the terms legally provided, by sending a communication via email or postal mail to the Data Controller indicating the corresponding request and including a copy of their ID or document proving identity.
If they do not obtain satisfaction in the exercise of their rights, they may submit a complaint to the Spanish Data Protection Agency (the competent Control Authority in this area).
SOLUBLE STUDIO makes available to Users the contact email hello@solublestudio.com, so they can revoke the consent given. Likewise, for the exercise of the rights of access, rectification, cancellation and objection guaranteed by current legislation. In addition, SOLUBLE STUDIO provides the email ppdd@solublestudio.com for the exercise of the rights described above in relation to the protection of personal data.
SOLUBLE STUDIO declares that it complies with current regulations regarding data protection, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, as well as any other applicable regulations regarding Data Protection.
- Other types of communications: on other occasions, we may contact you by email, regular mail or phone, according to the contact information you have shared with us. For example, to send you our newsletter, in case the User subscribes and expressly accepts this service through the means provided on our Portal.
- Fraud detection and prevention: we may use personal information to detect and prevent fraudulent actions and other illegal or unwanted activities.
- Improvements to our services: finally, we use personal information for analytical purposes, improvements in User experience and improvements in the functionality and quality of our website.
4.3. How does SOLUBLE STUDIO use social networks?
We use social networks to promote the Services of our Portal and to advertise, improve and offer our own Services.
The provider of the social network in question can inform you about how it uses and processes your data in these cases.
4.4. How does SOLUBLE STUDIO share your data with third parties?
Under certain circumstances, we may share your personal data with third parties such as the following:
- Competent authorities: we may share your personal information with law enforcement agencies and other government authorities if required by law, or if strictly necessary to prevent, detect or prosecute fraud and criminal acts.
5. CONDITIONS OF USE OF THE PORTAL
5.1 Obligation to make correct use of the Portal
The User undertakes to use the Portal in accordance with the law in force at all times in the Kingdom of Spain, these Terms and Conditions, as well as generally accepted morality and good customs and public order, being liable to SOLUBLE STUDIO or to third parties for any damages that may be caused as a result of breach of said obligation.
When using the Portal, the User undertakes not to engage in any conduct that could damage the image, interests and rights of SOLUBLE STUDIO or third parties or that could damage, disable or overload the Portal, or that prevents, in any way, the normal use of the Portal. To this end, the User will refrain from using the Portal for unlawful purposes or effects, harmful to the rights or interests of third parties, or that in any way may damage, disable, overload, deteriorate the normal use of the Portal, or that in any other way overload, damage or disable the networks, servers and other computer equipment (hardware) or computer products and applications (software) of SOLUBLE STUDIO or third parties.
5.2 Personal Data Protection
DATA CONTROLLER OF YOUR PERSONAL DATA
Identity: SOLUBLE STUDIO, S.L. (hereinafter "SOLUBLE STUDIO, S.L.", "SOLUBLE STUDIO", "us", "we" or "our")
Postal Address: Calle Vizcaya, nº3, 3B (Madrid) (Spain)
Email: hello@solublestudio.com
On behalf of our company, we process the information you provide in order to render the services described in our Terms and Conditions, available for consultation on the Portal https://solublestudio.com/. The personal data provided will be retained while the professional relationship is maintained or for the years necessary to comply with legal obligations. The data you provide will not be transferred to third parties, except where there is a legal obligation or some other legitimacy provided for in the regulations, such as the execution of a contract with you or your consent. You have the right to obtain confirmation as to whether SOLUBLE STUDIO is processing your personal data; therefore, you have the right to access your personal data, rectify inaccurate data or request its deletion or cancellation when the data is no longer necessary for the purposes for which it was collected.
By simply visiting the Portal, no personal data identifying a User is automatically recorded.
The data collected through the Portal will be incorporated into an automated file of personal data for which SOLUBLE STUDIO is responsible. This entity will process the data confidentially. In the case of online inquiries, this information will be used to respond to the questions raised and for the purpose of managing the relationship with its clients and promoting SOLUBLE STUDIO's activities.
SOLUBLE STUDIO will adopt the necessary measures to prevent its alteration, loss, processing or unauthorized access, in accordance with the provisions of the applicable regulations. Notwithstanding the above, technical security on the Internet is not impregnable and there may be leaks due to malicious actions by third parties.
5.4. Cookie Policy
SOLUBLE STUDIO and our Portal respect your privacy. You can consult our Cookie Policy for more information on this same Portal.
6. TERMS AND CONDITIONS FOR USERS
6.1. Scope of our Services**
SOLUBLE STUDIO is not responsible for external matters that may affect the conditions of use of the Services, which will be, where applicable and where appropriate under the applicable legislation, the responsibility of the corresponding entity in each case.
Our Services are for personal and non-commercial use only. Therefore, it is not allowed to resell, deep-link, use, copy, monitor (e.g., spider, scrape), display, download or reproduce the content, information, software, products or services available on our Portal for any commercial or competitive activity.
6.2. Linked sites
In no case shall it be understood that any license is granted or that there is a waiver, transmission, total or partial assignment of such rights, nor any right or expectation of right conferred, and especially of alteration, exploitation, reproduction, distribution or public communication of such contents without the prior express authorization of SOLUBLE STUDIO.
No link to the Portal may be established from any other website without the prior and express consent of SOLUBLE STUDIO.
The Portal may include technical linking devices that allow the User to access other internet pages and portals (hereinafter, "Linked Sites"). In these cases, SOLUBLE STUDIO acts as a provider of intermediation services in accordance with article 17 of Law 34/2002 of 12 July on Information Society and Electronic Commerce Services (LSSI) and will only be responsible for the contents and services supplied on the Linked Sites to the extent that it has actual knowledge of the illegality and has not deactivated the link with due diligence.
SOLUBLE STUDIO does not know the contents and services of the Linked Sites and therefore is not responsible for damages caused by the illegality, quality, unavailability, error and uselessness of the Linked Sites or for any other damage that is not directly attributable to SOLUBLE STUDIO.
6.3. Prior information
These Terms and Conditions expressly regulate the relationships arising between SOLUBLE STUDIO, S.L. with Tax ID B66710526, and registered office in Madrid, Calle Vizcaya, nº3, 3B, postal code 28045 (Spain), and the "Users".
The use of any of the Services of the Portal implies acceptance as a User, without reservations of any kind, of each and every one of the conditions incorporated in these Terms and Conditions.
SOLUBLE STUDIO informs that the procedures for providing the Services offered through the Portal are those described in these Terms and Conditions, as well as those other specific ones indicated on screen during navigation, so that the User declares to know and accept said procedures as necessary to access the Portal.
6.4. Correspondence
By subscribing to the newsletter you agree to receive, among other things, an email containing information that may be relevant.
Consult our Terms and Conditions and Cookie Policy for more information about how we may contact you.
6.5. Disclaimer for Users
In accordance with the limitations indicated in these Terms and Conditions, and to the extent permitted by law, we are only responsible for the direct damages you suffer, pay or incur due to defects attributable to our obligations regarding our services, up to a total amount of the total cost of the Services provided, as indicated in these Terms and Conditions (whether for one event or a series of events).
However, and to the extent permitted by law, neither we nor any of our directors, employees, representatives, distributors, affiliates, licensees, agents or other persons involved in the process of creating, sponsoring and promoting the Portal and its contents shall be responsible for: (i) punitive, special, indirect or consequential losses or damages, losses of production, profits, income, contracts, as well as losses or damages of clients or reputation and loss of claims; (ii) errors related to the description of the entity on our Portal; (iii) services provided or products offered by the entity or other business partners; (iv) losses, damages or costs (direct, indirect, consequential or punitive) that you suffer, incur or pay, arising or related to the use, unavailability or delay of our Portal; or (v) any type of (personal) injury, death, property damage or other damages, losses and expenses (direct or indirect, consequential or punitive) that you suffer, incur or pay, whether due to (legal) acts, errors, infringements, (evident) negligence, deliberate professional misconduct, omissions, breaches, misrepresentation, strict tort liability or (in whole or in part) attributable to the establishment or other business partners (including any of their employees, directors, personnel, agents, representatives or affiliated companies) whose products or services (directly or indirectly) are available, offered or promoted on or through our Portal, including any cancellation (partial or total), strike, force majeure or other act beyond our control.
6.6. Code of conduct for Users of the Portal
Users of the Portal undertake to use the Portal Services (hereinafter, the Services) in accordance with the law, these Terms and Conditions, as well as the law, generally accepted morality and good customs and public order. In this regard, see the provisions of section 2 of these Terms and Conditions.
7. GENERAL LIMITATION OF LIABILITY
7.1.
Users of the Portal are aware and voluntarily and expressly accept that they use this Portal under their sole and exclusive responsibility.
SOLUBLE STUDIO, its partners, collaborators, employees and representatives are not responsible for errors or omissions that the contents of this Portal or other contents that can be accessed through it may have. Access to the Portal does not imply an obligation on the part of SOLUBLE STUDIO to verify the veracity, accuracy, adequacy, suitability, completeness and timeliness of the information provided through it. The contents of this page are of a general nature.
SOLUBLE STUDIO, its partners, collaborators, employees and representatives are not responsible for any damages arising from the use of the Portal, nor for any action taken on the basis of the information provided on it, nor for decisions made based on the information supplied on the Portal, nor for damages caused to the User or third parties due to actions whose sole basis is the information obtained on the Portal.
7.2.
Users must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, SOLUBLE STUDIO does not guarantee the absence of viruses or other harmful elements that could cause damage or alterations to the User's computer systems (software and hardware) or to their electronic documents and files contained therein.
7.3.
Access to the Portal requires services and supplies from third parties, including transport through telecommunications networks whose reliability, quality, continuity and operation do not correspond to SOLUBLE STUDIO. Consequently, SOLUBLE STUDIO is not responsible for damages of any kind caused to the User resulting from failures or disconnections in telecommunications networks that produce the suspension, cancellation or interruption of the Portal service during its provision or prior to it.
8. SECURITY
What security methods does SOLUBLE STUDIO use to safeguard your personal information?
In accordance with current European legislation on data protection, we use strict security methods to prevent unauthorized access and misuse of personal information.
In order to protect and safeguard the personal data you have provided to us, we have implemented appropriate business procedures and systems. In addition, we use security methods and physical and technical restrictions to access and use personal information from our servers. Only authorized SOLUBLE STUDIO personnel are allowed to access personal information to carry out their work.
9. MINORS
The contents of SOLUBLE STUDIO's platforms and applications are valid for all types of audiences. Full responsibility for browsing the Internet and the specific contents and services accessed by minors lies with the adults in whose care they are.
10. CONTACT AND COMMUNICATIONS
10.1. General communication
For the purposes of these Terms and Conditions, and for any communication required between SOLUBLE STUDIO and the User, these must be addressed to Customer Service by email by sending a message to the email account hello@solublestudio.com or by written communication addressed to Customer Service of SOLUBLE STUDIO, S.L., Madrid, Calle Vizcaya, nº3, 3B, postal code 28045 (Spain).
Communications from SOLUBLE STUDIO to the User will be made in accordance with the data provided by the User. The User expressly accepts — for all communications related to the use of the Portal — the use of email as a valid procedure for sending such communications.
10.2. How can you control the personal information you have provided to SOLUBLE STUDIO?
You always have the right to review the personal information we have about you. If you want to request a general list of your personal data, send us an email to ppdd@solublestudio.com.
Indicate in the subject of the email "Personal information request" and include a copy of your ID document to help us prevent unauthorized persons from accessing your personal data.
If the personal information we have about you is not correct, we will update it if you ask us to.
If you receive newsletters sent by our Portal, you can unsubscribe from them at any time by clicking the "Unsubscribe" link, which you will find at the end of each newsletter. Requests to update, block or delete personal information must be sent by email to ppdd@solublestudio.com. Please note that we may need to keep certain information in our files, for example, for legal or administrative purposes, to process claims or to detect fraudulent activities.
10.3. Who is responsible for processing personal information on SOLUBLE STUDIO's website (the Portal)?
SOLUBLE STUDIO controls the processing of personal information on its Portal. SOLUBLE STUDIO, S.L. is a limited liability company incorporated under the legislation of the Kingdom of Spain. Its registered office is located in Madrid, Calle Vizcaya, nº8, Principal 2, postal code 28045 (Spain), and it holds Tax ID B66710526. SOLUBLE STUDIO, S.L. is registered in the Mercantile Registry of Barcelona, Volume 4282, Folio 175, Book 8, Sheet 482817, entry 1.
Email: ppdd@solublestudio.com
If you have any suggestions or comments about this privacy policy, you can send an email to the account hello@solublestudio.com
11. LEGISLATION
11.1. Applicable law
These Terms and Conditions and the rest of the legal conditions of the Portal are governed in each and every one of their aspects by Spanish Law, especially the Law on Information Society and Electronic Commerce Services (Law 34/2002 of 11 July) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
11.2. Miscellaneous
Any discrepancy arising from these Terms and Conditions and from the Services provided by SOLUBLE STUDIO shall, at the consumer's discretion, be referred exclusively to (i) the competent courts of the consumer's place of residence, or (ii) the competent courts in Barcelona, Kingdom of Spain.
For the rest of the parties that use the Portal and are not consumers, these Terms and Conditions and the services provided by SOLUBLE STUDIO will be governed and interpreted exclusively in accordance with the legislation in force in the Kingdom of Spain and any discrepancy arising from these Terms and Conditions and from the services provided by SOLUBLE STUDIO will be referred exclusively to the competent courts in Barcelona, Kingdom of Spain.
In case of dispute about the content or interpretation of the Terms and Conditions, as well as in the event of conflicts, contradictions or discrepancies between this version and the rest of the versions in other languages, the Spanish version of these Terms and Conditions prevails and is conclusive to the extent permitted by law. You can consult the Spanish version on our Portal (selecting the language) or ask us in writing to send it to you.
If any provision of these Terms and Conditions is or becomes invalid or non-binding, you will remain bound by the rest of the provisions mentioned. If this happens, the invalid provision must be complied with to the maximum extent permitted by applicable law and, as far as possible, a similar effect to that of the invalid or non-binding provisions will be accepted, in accordance with the content and purpose of these Terms and Conditions.